Smart Connect Technologies’ offers Smart Services™, a range of professional services and resources designed to help you most cost-effectively and successfully implement your IoT technology program. Each Smart Service™ offering reflects years of experience in successful IoT implementations worldwide. Our track record reflects our ability to successfully ensure your IoT project will be deployed quickly and cost-effectively.
Smart Services™ optimize your ability to leverage advanced IoT technologies, access and capture data from virtually all sensors, devices, machines, and equipment throughout your organization, and generate actionable intelligence that will enhance business performance and operational efficiency.
Our goal is to help clients easily obtain meaningful insights from analyzing data generated by devices connected to an IoT platform.
Smart Connect’s Smart Services™ offerings include:
Strategic Assessment and Analysis.
The first phase is a customer needs assessment and technology ecosystem review. This assessment presents a holistic picture of the specific technology environment being addressed, i.e. facility, plant, or operation, and provides a basis for determining future courses of action. Subsequently, we will be able to recommend how the organization can most effectively leverage IoT technology, which existing sensors and legacy equipment can generate meaningful data, and if, where, and what types of sensors should be considered to optimize the customer’s achievement of business objectives and their potential to maximize productivity and operational intelligence.
Our Smart Services™ consultants can identify potential value contributions and benefits to be derived from an IoT implementation, identify and evaluate appropriate analytics and big data partners, identify potential application systems for integration, and help you identify and evaluate the cost, functionality, and potential contribution to operational intelligence of additional sensors for acquisition and deployment.
Sensor Assessment and Analysis.
We provide a focused assessment of your existing sensors and ‘edge’ equipment environment, identify potential additional sensors for acquisition and make deployment recommendations to optimize productivity.
Project Design and Development.
Our highly-trained and experienced consultants assess your requirements to develop the optimal IoT solution design and project plan. We will document the specific objectives, milestones, and activities required for successful implementation.
Knowledge Transfer and Training.
We will share with your team our best practices and knowledge about how the SmartConnect Gateway™ solution works, as well as how it will function in your environment. Our Smart Services™ consultants will provide on-the-job coaching. They will communicate how to utilize the Gateway, configuration best practices, and ongoing management to ensure full operational efficiency for your IoT environment.
Our consultants will work closely with your designated resources to enable your organization to assume SmartConnect Gateway™ implementation responsibilities. We implement the initial SmartConnect Gateway™ installation and then train your designated resources for future implementations. Your organization can assume responsibility for the ongoing implementation of SmartConnect Gateways™, capitalizing on the efficient and intuitive deployment of the solution. Of course, at your discretion, Smart Connect will be glad to assume responsibility for ongoing system implementations.
Smart Connect will provide ongoing project management of your IoT solution implementation to help assure your cost-effective, timely, and successful deployment of IoT solutions, maximizing your return on investment in the fastest, most cost-effective way. We closely collaborate with your team to make sure projects are on time, on budget, and best utilizing all working resources by providing leadership and oversight of your projects with clear and regular communication.
Our project and client managers will manage project progress and run frequent status meetings to ensure all project team members and customer management have a clear understanding of project status, challenges, and requirements. We will work closely with you to get your solution up-and-running quickly.
SmartConnect Gateway™ Solution Support.
Smart Connect consultants provide ongoing technical support services, including software upgrades and enhancements, for all SmartConnect Gateway™ installations. Smart Connect can remotely access, monitor, and address system requirements. For SaaS implementations, this Smart Service™ support is included in the monthly SaaS fee, and for licensed solutions this service is included within the annual maintenance fee.
Our Smart Services™ team utilizes best practices and proven strategies based upon numerous client implementations to ensure your success. Our professional services are designed to reduce both your implementation costs and time to deployment in the most efficient way. Smart Services™ may be delivered either on-site or remotely based upon customer and service requirements. We have developed a simple and cost effective way for our customers to contract for Smart Services™.